We offer up to $50 annually MAX per customer in store credit refunds for any reason. Please see details below. -BrowTricks xoxo
Refund Policy **NO CASH REFUNDS
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
If products ever arrive damaged, we will issue you store credit for a replacement order. Please see Damaged Goods section below. We issue an in store credit for the full item price as well as the shipping fee. You can order a replacement right away, or save it for the next time you order.
If an item is UNOPENED and in it's original condition, we will happily offer exchanges. Just ship your product back to us, and we will issue you store credit to purchase something different. Please see EXCHANGES & SHIPPING below for instructions on how to return your product.
If you items are OPENED/USED and we cannot resell these items, we happily issue up to $50 annually MAX per customer in store credit refunds for any reason. If you do not like a product, we want you to be able to try another instead (even if it is opened). If you forgot to put in a coupon, we can also use this $50 credit max to help! Just shoot us a message :) *Cash Refunds ARE NEVER GIVEN for products.
Exchanges & Shipping
In order to qualify for an exchange, your product must be in its original un-opened condition so that we can re-sell it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account for the full item amount. It will be available for use within 24 hours.
To return your product, you should mail your product to:
50 E James Court Drive suite C
Meridian, Idaho 83646
You will be responsible for paying for your own shipping costs for returning your item. Once we receive your product and we confirm it is in re-sellable condition, your store credit for the item purchase price will be issued. The shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item, the postal office does sometimes lose packages.
If shipping insurance is not purchased (a priority mail label or UPS for international orders) Then the customer takes full liability for if the post office loses their shipment. In the case that your package arrives (tracking says delivered) but it is “stolen” the post office does NOT qualify this as an insurable instance. People could claim their packages are stolen all the time and the post office simply does not honor this for insurance. If a priority mail label was purchased, and the tracking STOPS progressing/“freezes”, this is when the post office WILL let you file an insurance claim. The customer is responsible to fill out the needed forms to process their claim and get their refund.
If your shipment is stolen or lost and you did not purchase insurance, Brow Tricks will offer up to $50 annually MAX per customer in store credit refunds for any reason. We would love to offer more if we could! Thank you for your understanding.
Damaged/ Defective Goods
We only replace items if they are defective or damaged. This includes broken/leaking items, or numbing cream that is turning brown. To exchange a broken product for the same item, please fill out a help ticket. This is the HELP TICKET button on the top menu.
Numbing cream is only considered defective if it is oxidizing/changing color. Each batch is quality tested by hand by the owner, so we do not refund for batch quality unless her tests reveal the batch is not quality. (In which case we do not sell it in the first place.) We cannot afford to return items that are opened because we cannot resell them. That is why we limit it to the $50 per customer annual limit. Returned numbing cream would apply to this, not as a defective item unless it is not white (romantic) or pink (numb me).
If other items are claimed to "not work" this will always be considered user error. We quality test each batch of all products and are positive of their quality. We understand that not all products are for all people, and sometimes there is a learning curve for certain products. Specifically our Outline kits and our China Marker Sharpeners certain customers have a difficult time learning how to use. That being said, for every customer that is unhappy, we have 10 more that swear each product works perfectly and are "game changers". We will never be able to understand what makes it so easy for some customers and so difficult for others, but we do our best to help. This is why we offer the $50 per customer annual credit max for situations like this. But in the instances where the user cannot figure out how to use them, the items are NOT considered defective.
Contact us at email@example.com for additional questions related to refunds and returns.