Shipping policy

Exchanges & Shipping

In order to qualify for an exchange, your product must be in its original un-opened condition so that we can re-sell it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account for the full item amount. It will be available for use within 24 hours.

To return your product, you should mail your product to:

50 E James Court Drive suite C

Meridian, Idaho 83646

You will be responsible for paying for your own shipping costs for returning your item. Once we receive your product and we confirm it is in re-sellable condition, your store credit for the item purchase price will be issued. The shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, the postal office does sometimes lose packages.

Lost/Stolen Shipments

If shipping insurance is not purchased (a priority mail label or UPS for international orders) Then the customer takes full liability for if the post office loses their shipment. In the case that your package arrives (tracking says delivered) but it is “stolen” the post office does qualify this as an insurable instance. People could claim their packages are stolen all the time and the post office simply does not honor this for insurance. If the tracking STOPS progressing and then “freezes”, this is when the post office will issue credit. The customer is responsible to fill out the needed forms to process their claim and get their refund.

Orders are considered lost for DOMESTIC SHIPMENTS  after 2 weeks.  Orders are considered lost for INTERNATIONAL SHIPMENTS after 8 weeks.

If your shipment is stolen or lost and you did not purchase insurance, Brow Tricks will offer up to $50 annually MAX per customer in store credit refunds for any reason. We would love to offer more if we could! Thank you for your understanding.

Damaged/ Defective Goods

We only replace items if they are defective or damaged. This includes broken/leaking items, or numbing cream that is turning brown. To exchange a broken product for the same item, please fill out a help ticket. This is the HELP TICKET button on the top menu.

Numbing cream is only considered defective if it is oxidizing/changing color. Each batch is quality tested by hand by the owner, so we do not refund for batch quality unless her tests reveal the batch is not quality. (In which case we do not sell it in the first place.) We cannot afford to return items that are opened because we cannot resell them. That is why we limit it to the $50 per customer annual limit. Returned numbing cream would apply to this, not as a defective item unless it is not white (romantic) or pink (numb me).

If other items are claimed to “not work” this will always be considered user error. We quality test each batch of all products and are positive of their quality. We understand that not all products are for all people, and sometimes there is a learning curve for certain products. Specifically our Outline kits and our China Marker Sharpeners certain customers have a difficult time learning how to use. That being said, for every customer that is unhappy, we have 10 more that swear each product works perfectly and are “game changers”. We will never be able to understand what makes it so easy for some customers and so difficult for others, but we do our best to help. This is why we offer the $50 per customer annual credit max for situations like this. But in the instances where the user cannot figure out how to use them, the items are NOT considered defective.

Need Help?

Contact us at hello@browtricksproducts.com for additional questions related to refunds and returns.

SHIPPING:

DOMESTIC:

We currently ship to all 50 states through first class USPS MAIL and this price does NOT include insurance. However, if your shipment becomes lost in transit and you did not purchase insurance, we will refund your order by giving you an in-store credit up to $50 max annually.   We offer free shipping for orders over $75 after any coupon codes for domestic shipping.

Shipping Times: Average shipping times in the United States are 1 week. We are a small family run company and only package twice per week. Your orders will be packaged within 2-4 days of purchase, based on MST time, Boise Idaho. Shipping times are up to 1 week depending on the location. Total shipping time from purchase date ranges from 4 to 12 days. The average TOTAL shipping time is 1 week from purchase date.  

*** Please also see COVID UPDATES below.

INTERNATIONAL:

We currently ship to the following: Canada, UK, PR, and Netherlands. Australia, New Zealand, Bulgaria, and Ireland using USPS First Class International Mail and UPS priority mail express shipping.  We do not currently offer free shipping for international orders.  

First class mail  allows us to help keep your costs down for shipping, but this pricing does not include insurance for your shipment. However, if your shipment becomes lost in transit, we will refund your order by giving you an in-store credit up to $50 max annually.  Free shipping is not currently offered on international shipments.

Shipping Times: Average shipping time Internationally is 3 weeks. We are a small family run company and only package twice per week. Your orders will be packaged within 2-4 days of purchase, based on MST time, Boise Idaho. Shipping times range from 2 to 5 weeks. THE average TOTAL shipping time is 3 weeks from the purchase date depending on the time the order was placed and the international ship-to location.

*** Please also see COVID UPDATES below.